Why purchase a service contract?

            In today’s rapidly changing technology age, the cost of maintaining an adequate in-house support staff has sky rocketed. According to Monster.com (2007) the Median salary, not including benefits, for a network technician is $45,642.  The salary for a network engineer is $76,333.  This doesn’t even take into account benefits, vacation or sick days. Today there are over 380,000 Information Technology jobs unfilled and companies are in competition with each other to hire people who are very likely not even completely qualified.  Businesses spend thousands of dollars a year keeping their IT staffs current on the latest technologies and certifications only to watch their employees demand more money or take their knowledge elsewhere.  Many companies choose to hire employees with little experience to save money. Unfortunately, as soon as these employees develop experience at the company’s expense, they use that experience to get a better paying job.

When you purchase a service contract with 365 IT Support, you are eliminating the need for an in-house staff.  Our experienced, knowledgeable personnel will be able to handle all of your support requirements.  As we have certifications from major technology firms such as Microsoft, Novell and Dell, you can rest assured that your computer needs are met promptly, thoroughly and professionally.

What are the advantages of a service contract?

1        Budget your IT funds in advance – When the end of the year comes, you have spent exactly what you budgeted for support.

2        Eliminate the expense of training support personnel only to see them go elsewhere with their newly acquired knowledge.

3        You never have to worry about getting into a bidding war with another company to keep your IT dept.

4        Never worry about lack of productivity.  Most small companies don’t have enough work for a full time network engineer.  With a service contract you pay for what you need.

5        Your company gets an expert support staff without paying market premiums. With a service contract from 365 IT Support, you get the knowledge of a whole computer dept, not one inexperienced technician.

6        Dramatically lower your total cost of ownership (TCO)

7        Eliminate the worry about lack of coverage due to sickness or vacations.

8        Support plan customized to your needs

9        knowing your data is being backed correctly and it can be restored in the case of an emergency (w/backup plan)

10    Complete piece of mind knowing that someone is taking care of your servers/workstations/network, and technical support so you can focus on growing your business.

What can I expect 365 IT Support to do for me if I purchase a service contract?*

1        Installation of any software product

2        Installations and maintenance of devices on your LAN and WAN’s (local and wide area networks)

3        Installation and maintenance of VPN (Virtual Private Network between two or more locations)

4        Troubleshooting any software package.  (Some non-prepackaged applications might require additional support.)

5        Repair all x86 based workstations (Dos, Windows 3.x, OS/2 2.x 3.x 4.x, Windows 95, 98, ME Windows NT 3.51, 4.0, 2000, XP, Vista) and servers (Novell 3.x, 4.x 5.x or Windows NT 3.51, 4.0, 2000, 2003, 2008)

6        Set up new work stations

7        Email Administration – if client has an email server

8        Set up new servers

9        Clean Computers, Keyboards & Mice on a regular basis

10    Scan workstations and servers regularly for viruses

11    Scan workstations and servers regularly for hardware problems

12    Troubleshoot suspect equipment

13    Clean hard drives, remove all outdated programs

14    Install current patches, drivers and/or updates on all computers

15    Keep track of licenses and notify your company when new licenses need to be purchased

16    Change toners/ribbons on printers

17    Completely reload computers when needed (Recommended for keeping a computer running at peak performance)

18    Install all purchased hardware and upgrades

19    Waive all delivery fees for picking up and delivering parts –shipping fees not included

20    Waive all building, delivery fees for computers purchased from 365 IT Support

21    Remotely Monitor backups every regular business day (Must have a dedicated line to the internet)

22    Store backups offsite daily

23    Change tapes daily M-F

24    Be responsible for making sure your data is being backed up

25    Implement a disaster recovery plan

26    Daily Visit on a semi regular schedule

27    Free phone support during business hours. (5 Days a week)

28    Onsite service for any listed problem

29    Assist on computer moves (Major moves require 2 week notice)

30    Discount on Web/Programming Fees

*Please note that there are different types of contracts, remote, onsite, and daily onsite support with backup. Some of the above listed services are not available with all contracts, and require an extra fee.

          24/7 365 support available!

What does the service contract not offer, that can be purchased for an additional fee?

1        Physical printer maintenance (Besides changing toners)

2        Web Design/ Maintenance

3        Running cable lines

4        Data entry or any other non service work

5        Work on computers not located at the work site

6        Work on computers not owned by the company

7        Database design

8        Programming

9        Creating and running reports

10    Any work not listed under “What can I expect”

What is the price of the service contract?

Since our service contracts are customized to each individual business, the price varies based on services selected.  Why pay the same amount as a company twice your size?  Select as much or as little coverage as you need.  More services may be added as your business expands.